Privacy Policy

Your trust is everything to us. Here's exactly how we collect, use, and protect your information.

Last Updated:

1. Who We Are

THE LAUNDRY SPA LLC ("we," "us," or "our") is a family-owned laundry and dry-cleaning service based in Lakeland, Florida. Our website, thelaundryspa.icu, is operated by us at:

1014 MADISON AVE
LAKELAND, FL 33805
Email: lhamia604@gmail.com

2. Information We Collect

We only collect information that is necessary to provide you with our laundry services. This includes:

  • Personal Identification: Your full name, as provided in our contact form.
  • Delivery Information: Your physical address within Polk County, Florida, for pickup and delivery services.
  • Contact Details: Your email address, used solely to confirm orders, provide updates, and respond to inquiries.
  • Order Details: Information about the services you request (e.g., Wash & Fold, Dry Cleaning), special instructions, and preferences.

We do NOT collect: phone numbers, payment information via this website, browsing history, location data, or any sensitive personal information (race, religion, health data, etc.).

3. How We Use Your Information

Your information is used exclusively to:

  • Process and fulfill your laundry service requests.
  • Communicate with you about your order status, pickup times, or delivery updates.
  • Respond to your questions, comments, or service requests.
  • Improve our website and customer experience (via anonymous, aggregated data only).
  • Comply with applicable Florida state laws and regulations.

We do NOT: sell, rent, or share your personal information with third parties for marketing purposes. Ever.

4. How We Protect Your Data

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure:

  • All form submissions are transmitted securely via HTTPS encryption.
  • Access to customer data is limited to authorized personnel only.
  • We do not store payment information on our servers.
  • Regular reviews of our data practices to ensure ongoing protection.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. If you have concerns about your data, please contact us immediately.

5. Your Rights Under Florida Law

As a Florida resident, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request that we delete your personal information, subject to legal retention requirements.
  • Opt-Out: Withdraw consent for future communications at any time.

To exercise any of these rights, please email us at lhamia604@gmail.com with "Privacy Request" in the subject line. We will respond within 30 days.

6. California Consumer Privacy Act (CCPA) Notice

This section applies to California residents only.

Under the CCPA, California consumers have the right to:

  • Know what personal information is collected, used, shared, or sold.
  • Request deletion of personal information collected from them.
  • Opt-out of the "sale" of their personal information.
  • Receive equal service and pricing, even if they exercise privacy rights.

Important: THE LAUNDRY SPA LLC does NOT sell personal information as defined by the CCPA. We do not share your data with third parties for cross-context behavioral advertising.

To submit a verifiable CCPA request, contact us at lhamia604@gmail.com. We will not discriminate against you for exercising your CCPA rights.

7. Cookies and Tracking Technologies

Our website uses only essential, functional cookies:

  • Session cookies: Temporary cookies that enable form submission and navigation. These expire when you close your browser.
  • No analytics cookies: We do not use Google Analytics, Facebook Pixel, or any third-party tracking tools.
  • No advertising cookies: We do not serve ads or retarget visitors.

You can manage cookie preferences through your browser settings. Disabling essential cookies may limit website functionality.

8. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us immediately, and we will delete such data promptly.

Note: Our website imagery does not feature children, in alignment with our brand guidelines and privacy commitments.

9. Third-Party Links

Our website may contain links to external sites (e.g., Google Maps for location display). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will indicate when changes were made. We encourage you to review this policy regularly. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

THE LAUNDRY SPA LLC
1014 MADISON AVE
LAKELAND, FL 33805
Email: lhamia604@gmail.com
Subject line: "Privacy Inquiry"

We aim to respond to all privacy-related inquiries within 30 days.

By submitting our contact form, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described herein. You may withdraw consent at any time by contacting us.